We will refund the value of the goods returned to us, at the price you purchased them less postage cost.

It is the buyer’s responsibility to arrange and pay the postage costs for the return of goods unless the Buyer can provide conclusive evidence proving that the goods are damaged or have a manufacturer’s fault.

EASY GYMNASTICS will refund the cost of your original delivery fee where the product is confirmed faulty or accepted as damaged and will also pay the cost of returning the goods to EASY GYMNASTICS. We will refund any money received from you using the same method originally used by you to pay for your purchase.

In all cases of unwanted items, the products returned should be in their original condition, unworn, complete with any labels, instruction booklets or software and packaging. All goods will be inspected on return. In cases where the value of the returned goods has diminished as a result of handling which goes beyond what would be possible in a store, we are entitled to recover any amount up to the full contract price.

EASY GYMNASTICS reserves the right to charge a re-stocking fee where FREE delivery has been applied.

Exclusions

Certain products and services are excluded from this return policy, including made to measure, personalised goods, gift cards and store credit, perishable goods (such as flowers and chocolates), and unsealed software, CDs, DVDs.

These items cannot be returned for a refund unless faulty.

It is the responsibility of the customer to check the details of any Personalisation requested at the point of placing the order. These items will be made to that exact specification. In cases where the personalisation has not commenced, we will accept alteration requests which are made in writing via email once the alteration has been authorised by our team.

If you feel you have made an error with your personalisation order please contact us via email with your order number at hello@allabout-gymnastics.com and we will make every effort to assist you with any change necessary to complete the order to your satisfaction.

EASY GYMNASTICS will refund the cost of your original delivery where the product is faulty or confirmed damaged, however for unwanted items we shall not refund the original delivery fees. If you are returning any item, you should consider using proof of delivery, trackable shipping service, or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

We will make the refund directly to the credit/debit card or Pay Pal account used to place the original order within 14 days of receipt or earlier, once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your items carefully to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We recommend you use a secure delivery method that requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) or courier for larger shipments. For larger shipments, you should consider using a trackable shipping service or purchasing shipping insurance. In the rare event of a shipment going missing, you are responsible for the returned products until they reach us. We cannot guarantee that we will receive your returned item.

The above does not affect your statutory rights.